Business Intelligence Specialist : Business Information Analyst : Project Management : Account Management

Work areas

Werkgebieden

Marcel Bergmans has been a Business Intelligence Specialist for more than 20 years. He has accumulated extensive knowledge and experience in this field during this time. He is very strong in communication, flexible, honest and versatile.

He is very social and open in his communication, he is very passionate, eager to learn and accurate in his work. He wants to help people and has a positive attitude that he conveys to his environment. He is happy to work with action points. He knows no problems only challenges. He provides the right solution to deliver a professional and maintenance-friendly product. He listens carefully to the wishes of the client. The Project Leader / Advisor who advises the client on how to build up the best solution for the information needs clearly and accurately. He is the professional who converts the business wishes to the desired result. He builds the data modules needed for the reporting needs for the complete business layers of the customer, such as: management reports, dashboards, templates, detail reports, service level reports, etc. He maintains close contact with the business to validate whether the developments continue to follow the wishes. Changes in development are managed by a project in a change management process (SCRUM). He ensures that the development process is carried out properly. He controls the complete development of the BI chain, from front-end to back-end. He always ensures that data quality and integrity are guaranteed. He validates the data between the source data warehouse and the reporting environment
        Competenties                                                               Branches
  • Business Intelligence
  • Advising (Consultancy)
  • Data management
  • Data-analysis
  • Change management
  • Information management
  • Information analysis / Business analysis
  • Analysis develop methods and techniques
  • Service level management
  • Definition and management specification
  • Technical advise
  • Technical management
  • Functional managementg
  • Scrum methodology
  • SAFE methodology
  • Management consultancy activities
  • Technical testing and analysis
  • Computer repair, maintenace, software - hardware
  • Callcenter activities, CRM / ERP
  • Banking
  • Packaging solutions
  • Public transport
  • Railways
  • Funeral organization
  • Insurance organization
  • Freight transport
  • Police
  • Law enforcement
  • Government / Municipality
  • Automotive
  • Care
  • Shipping company / port company



Contact centers


Business intelligence (BI) software has become an incredibly useful tool for many companies in different markets. BI enables organizations to take a lead in their industry with access to a wealth of insightful data without the need to hire additional staff or sacrifice efficiency. Read more below. >>>
Yet the question remains: why is this technology so often ignored? Although call centers focus primarily on timely call handling and maintaining excellent customer service, there is still a lot of information that can be collected through the use of a business intelligence platform. Instead of spinning wheels collecting and organizing information from spreadsheets, BI technology provides call center managers with a fully integrated, automated tool to efficiently present information on specific metrics such as agent performance, team efficiency, business profitability and much more.

Financiële Sector
 


Different people have different information needs within each organization. Certainly in the Financial sector the demand for information varies considerably. The management wants a clear, visual overview of the most important KPIs, while the departments need, among other things, detailed information. 
Read more below >>>
With Business Intelligence dashboards allow all these interests in one app to be represented by assigning different rights to different levels. This way everyone sees exactly the information they need to make better decisions. Even better, they see the most recent information exactly when they need it.

Industrie


Business Intelligence provides insight into processes and results. These insights lead to innovative solutions, room for improvement and new ideas.
Collecting, analyzing and interpreting these data is of great importance to support decisions within the company. Read more below >>>>
Whether it concerns large business processes or temporary marketing activities, effectiveness and efficiency are always desirable. Innovation, 'working better' and improving processes offer your company continuity. BI is therefore of great value for successful business operations.
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